Refund policy
At PHOTO MEMORY BRACELET™, your satisfaction is important to us. Please review our return and refund policy below.
30-Day Issue Reporting Policy
You have 30 days from the date of delivery to report an issue with your order.
Custom & Personalized Products
- All PHOTO MEMORY BRACELET™ products are custom-made and personalized.
- Because of this, we do not accept returns or exchanges for:
- Buyer’s remorse
- Change of mind
- Incorrect personalization details submitted by the customer
Defective, Damaged, or Incorrect Items
- If your item arrives defective, damaged, or incorrect due to our error, please contact us within 30 days of delivery.
- Please include your order number and clear photos showing the issue.
- After review and verification, we will provide either a replacement or a refund.
- If a replacement is not available or is not the best resolution, a refund may be issued.
Refunds
- Approved refunds are issued to the original payment method.
- Please allow up to 10 business days for an approved refund to be processed.
- Bank or credit card processing times may vary.
- If more than 15 business days have passed since your refund was approved, please contact us.
Shipping Costs, Duties, and Taxes
- Original shipping charges are non-refundable.
- Import duties, customs fees, and taxes are non-refundable.
- If a replacement is sent due to our error, we will cover the shipping cost for the replacement.
Lost, Stolen, or Damaged Packages
Lost Packages
- A package may be considered lost if tracking shows no movement for 10 or more consecutive days or if the carrier confirms that the package is lost.
- After carrier confirmation, we may offer a replacement at no additional cost.
Delivered but Not Received
- If tracking shows “Delivered” but you did not receive your package, please first check with neighbors, mailbox areas, parcel lockers, or building management.
- If the package still cannot be located, please contact us within 30 days so we can review the situation.
- Refunds or replacements for packages marked as delivered are not guaranteed, but a one-time courtesy replacement may be offered at our discretion.
Damaged Packages
- Damaged items must be reported within 30 days of delivery.
- Please include your order number and clear photos of the damage.
- After review and verification, we will provide a replacement or refund.
European Union Customers
- Due to the custom-made and personalized nature of our products, the standard EU 14-day cooling-off period does not apply.
- EU customers are still covered under our policy for defective, damaged, or incorrect items reported within 30 days of delivery.
Contact Information
PHOTO MEMORY BRACELET™
36000 Jefferson Avenue, A306
Harrison Township, MI 48045
Phone: (586) 738-0622
Email: support@photomemorybracelet.com